Instead of sending a separate email or message, you can mention a teammate directly in Notebird and keep the conversation connected to the care activity.
You can think of @Mentions as a way to bring the right person into the conversation when their input or follow-up is needed.
Why @Mentions Matter
@Mentions help your organization:
Get the right team member's attention
Communicate directly around an Update, Task, or Comment
Keep conversations connected to the people you care for
Reduce separate emails and messages
Make follow-up easier for your team
Help prevent important information from being overlooked
Instead of wondering whether someone saw an important Update or Comment, you can mention them directly.
Why @Mentions Are Important for Long-Term Care
Caring for people is a team effort.
Sometimes information needs to reach a specific person quickly. @Mentions make it easier to bring the right team member into the conversation without moving the discussion outside of Notebird.
By keeping the communication connected to the Update, Task, or Comment, your team can maintain better context and continuity of care.
How @Mentions Work
@Mentions can be used in Updates, Tasks, and Comments to bring a specific team member into a conversation.
When you mention someone, they are notified according to their notification preferences.
This allows your team to communicate around the care of a person while keeping the conversation connected to the original Update or Task.
Examples of @Mentions
Organizations can use @Mentions in many different ways, including:
Asking a pastor to follow up with someone
Letting a team member know about an important care Update
Asking for additional information about a Task
Bringing another staff member into a conversation
Alerting someone to an important attachment or detail
Coordinating follow-up between team members
For example, you might write:
@Michael, see the attachment! It's important that you do!
Michael will receive a notification according to his notification preferences.
How to @Mention Someone
Adding an @Mention to an Update, Task, or Comment is simple.
Open an Update or Task, or create a new one.
Click in the text area where you want to add your message.
Type @.
Begin typing the team member's name.
Select the team member from the list.
Finish writing your Update, Task, or Comment.
Save the Update or Task, or click Add Comment.
The team member you mentioned will receive a notification according to their notification preferences.
How to @Mention Someone in a Comment
You can also @mention a team member when commenting on an Update or Task.
Open the Update or Task.
Click Add a Comment.
Type @.
Begin typing the team member's name.
Select the team member you want to mention.
Finish your Comment.
Click Add Comment.
The Comment remains connected to the original Update or Task, while the team member receives a notification about the mention.
@Mentions and Tasks
@Mentions can also be used when communicating around Tasks.
For example, a team member may add a Comment to a Task and mention another team member who needs to provide information or help with the follow-up.
This keeps the communication connected to the Task instead of moving the conversation to another system.
@Mentions and Notifications
@Mentions are connected directly to Notebird's Direct Notifications.
When someone mentions you in a Comment, Task, or Update, Notebird can notify you through your Inbox and email, depending on your notification preferences.
This helps make sure important conversations reach the people who need to see them.
Frequently Asked Questions
Where can I use @Mentions?
@Mentions can be used in Updates, Tasks, and Comments.
How do I mention someone?
Type @ and begin typing the team member's name. Then select the person you want to mention.
Will the person I mention receive a notification?
Yes. The person mentioned will receive a notification according to their notification preferences.
Will an @Mention send an email?
Yes. @Mentions can send an email notification according to the user's notification settings.
Can I mention someone in a Comment?
Yes. @Mentions can be used when adding Comments to Updates and Tasks.
Does mentioning someone create a new Update?
No. The @Mention remains part of the existing Update, Task, or Comment.
Can I mention someone outside my Notebird team?
No. @Mentions are used to notify team members within your Notebird organization.
Do Comments send notifications?
Yes. Comments can generate notifications according to the user's notification settings.
Do Reactions send notifications?
Yes. Reactions can generate notifications when someone reacts to a Task, Update, or Comment you wrote. You can choose whether to receive them through your Inbox, email, both, or neither.