Notebird Integration Lock Icon
If you see the lock icon (symbol) on the Notebird integration button that means that you don't currently have the user permission / access to that specific feature. The Notebird integration feature is separately secured which means that you can give access to just that feature without access to all other features.
Steps for Admins to give access to Notebird integration feature:
Click 'Administration' on the home screen
Click into Security
Click Membership tab
Check 'Setup Notebird Connection'
Click 'Save & Close'
Your Church Windows data syncs into Notebird when a user logs into Church Windows. That is so your data stays consistent between both platforms. There might be a scenario when you don't want a certain user to trigger the sync to Notebird when they login to Church Windows. If that is the case you can disable that ability within the same settings page seen above.